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Customer Support is Getting Better Every Day

Thanks to all the feedback from our community, we’ve been working day and night to improve our customer support. That means fewer bugs, more answers in app, and faster response times when you need us. Here’s a recap of some of the biggest changes we’ve made to help customer support run more smoothly:

  1. We’ve doubled the number of articles in our FAQs. That means, when you have a simple question, you don’t need to wait on us to answer it!
  2. We added a place for you to give us feedback on our articles. If you don’t think FAQ voting in appour answer to a question is helpful enough, we want to know. So, now, every FAQ (for newer versions of the app) includes either a question “Did this article help?” or a thumbs up/ thumbs down for you to vote. We monitor your responses and update the articles regularly.
  3. We’ve rearranged our FAQs and made them more easily searchable. Still can’t find what you’re looking for? Try shorter keywords instead of full sentences. The more you use search, the better we can make it work for you.
  4. Maxes. Whether you love them or hate them, everyone has questions. That’s why we’ve added more info to the app and our FAQs to help you understand more about Maxes. You can check it out by tapping on the “Max Info” button on the first screen in the app or by scoping out our new FAQ.
  5. Of course, the best way to reduce customer support questions is to fix the problem causing the issues. Many of the problems people have are with bank connections. It’s not an easy fix but it’s one our engineers have been working for months to solve for you. With that, the app is getting easier to use and more reliable every day.
  6. Our support team is growing! We know that sometimes, you just need to chat with someone. So, we’ve added ten new team members and we’ve got even more coming on board soon. As we grow, we’ll continue to grow our team to keep up with your questions.

Activehours Team

We’ll never stop improving Activehours for you, and we love to hear your feedback. Got suggestions for us? Share them in the comments below.

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Activehours Customer Spotlight

Velvet with FamilyVelvet with quoteA friend told me about this app. I thought it was a scam at first, too good to be true. But this app has been a tremendous help for me. 

I’m a single mom, and Activehours has come through in the clutch in so many ways. When bills are due, I can pay them instead of being cut off. I’m able to buy gas when I’m almost on empty. These days, when unexpected things happen, I’m prepared.

One time, I needed to go to urgent care and didn’t have the money for my copay. I used Activehours to help me pay for the fee. Since getting Activehours, I’m way more confident knowing that everything will be ok.     -Velvet H.

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Activehours Funds My Hobbies

JD Kite flying

My name is Jonathan. In my free time, I like to enjoy time with my family, and I am an avid kite flyer. Activehours actually helped me to improve my kite game by helping me to buy a 75 foot tail for my kite. I got the kite last year, so, I wanted the tail this year. Once I got it, I showed everybody what I got. I spent two hours flying it. I was trying to teach my kids and one of my little cousins, too. It was his first time ever touching a kite. I’m happy, and the service itself is great. I really enjoy it.

JD family picWant more?                                                                     Check out Jonathan’s story on Youtube.

Got a story about how you use Activehours? Send it to us at

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Guide to Getting a Higher Activehours Max

Guide to getting a higher MaxAt Activehours, Maxes help to ensure that we have enough money to keep giving, and that people in our community will still have money come payday.

Everyone can request up to $100 per day, until they hit their pay period Max. Additionally, everyone starts with a pay period Max of $100. Over time, you may see temporary increases up to a $500 pay period Max, depending on a following factors:

Money Management: Show us you’re financially healthy.

  • Keep your bank balance positive and avoid overdraft fees.
    Sign up for Balance Shield to help with this one!
  • Spend less money than you make

Activehours Use: Support Activehours to keep the service going.

  • Pay what you think is fair for the service. We’re based off tips and every dollar counts!
  • Make sure we can always debit your account on payday for the Cash Outs you made.

Your Bank: Keep your bank info current.

  • Make sure Activehours is connected to your main checking account where you receive paycheck deposits.
  • Some banks send us updates faster than others. Simple, Chase, and BBVA banks send us transaction updates more quickly – plus they offer Lightning Speed! If your bank is slow, it may be time to upgrade.

If you’re doing well in each of these categories, just keep using the app. You’re likely to see a Max increase soon. We evaluate maxes around each pay cycle, so you may see an increase as soon as your next pay day.

Check out our Youtube Channel for answers to more of your Activehours FAQs.


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Get Your Paycheck in Seconds with Lightning Speed

At Activehours, we want to make money work in a way that’s better for everyone. Changing the world takes time, but now, getting your money doesn’t have to. That’s because we’ve partnered with even more banks to give more members of our community their paychecks with Lightning Speed.Lightning Speed #2

Watch our Lightning Speed FAQ Youtube Video!

With Lightning Speed, when you Cash Out, your money will be in your account in seconds, instead of days – even on the weekends. Now that’s a game changer. Wanna see if your bank is now eligible?

  1. Log in to the Activehours app.
  2. Click Settings: Lightning Speed
  3. Add the debit card of the bank account that receives your paycheck.

It should take about a day to verify your card. If you already had a bank card uploaded but your Cash Outs aren’t going out with Lightning Speed, delete your card and add it again.

Still not eligible? Help us change that by tweeting at your bank:

Hey @(add your bank’s twitter handle here) I really wish you would work with @activehours Lightning Speed. #itspayday #getpaidatlightningspeed

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Activehours Customer Spotlight

Blair #paydayrebelI found Activehours while reading reviews of noteworthy apps in a tumblr blog. Yes, people still use tumblr out there. Upon reading the praised reviews on how socially conscious the start up was, I decided to try it out for myself. To be honest, I figured they were going to charge an astronomical interest rate for very little in return, but to my surprise it was the quite opposite. They operate on a donation basis, meaning whatever people can donate is what they use to keep the lights on and funds flowing! I love that.

About a month after discovering Activehours, I had a family member pass away in a freak accident. I was in the middle of my pay period with no source of money. Activehours saved me from missing this very important moment in my life, and words can’t describe how thankful I am. I was able to spend time with my family, and help them and myself through the stages of grieving.

Ever since then, I’ve been spreading the word about the app like crazy. I often refer to Activehours as the “Bernie Sanders of Lenders.” I look forward to seeing them grow beyond expectations, and I hope to be a part of the brand every step of the way as an Activehours member ^_^ #ILoveActivehours

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Activehours FAQ with Katherine

At Activehours we get a lot of questions like “Is this a loan?” “What does it mean to pay what you think is fair?” So, Katherine is here to answer some of our most frequently asked questions.
aCTIVEHOURSSkip to Questions:

0:00 What is Activehours?

Activehours is an app that lets you access your money before payday.

0:08 How does Activehours make money?

Activehours is community supported so we ask our users to pay us what they think is fair. To learn more check out our blog post.

0:19 What does pay what you think is fair mean?

“Pay what you think is fair” means you have the option to throw us a couple bucks in addition to a zero dollar option.

0:31 I would spend all my money before payday:

Having access to your paycheck before payday can be exciting. You may want to go on a shopping spree. Don’t worry, that is why we have maxes. Maxes help ensure you have money on payday. We have found that Activehours has helped users manage their money better.

0:43 Why do you need my bank info?

We need to send you your earnings, verify you get paid, and debit back anything you have cashed out as well as any tips you have given us.

1:01 Is Activehours a loan?

Activehours is not a loan. We do NOT charge interests or fees. Think of Activehours like an ATM for the money you have already earned.

If you have anymore questions, you can check out our full FAQ.

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How Does Activehours Make Money?

How does Activehours make money?We’ve heard it over and over again, “It’s too good to be true. This has to be a scam. Otherwise, how does Activehours make money?”

At Activehours, we believe money should work better for everyone. When it comes to making a profit, that means flipping the traditional model on it’s head. Instead of charging fees or interest, we ask our community to help support us by paying what they think is fair when they use the app.

A long time ago, everyone accepted that companies should have the power to set prices. We believe that’s bonk. When the customer has the opportunity to set the price, they are given the power to support products that help them the most. By giving us a tip, our customers are helping to ensure that we’ll be around the next time they need us. This creates a much more healthy relationship.

Knowing that our community is relying on us and that we’re relying on our community, creates a balance that drives us to continue to innovate on new products and create solutions for the people who support us. So often, companies exploit the privilege of setting prices in order to get rich at the expense of the people they ought to have been serving. This is especially true in financial services. Banks, for example, are costing people $30 billion in overdraft fees every year.

That kind of business model is creating huge divides and a future we want no part of. Instead, we’re creating a world more like the one we want to live in; One where people do good for the sake each other and businesses create products that help people.

So, Activehours makes money through the support of our community members who inspires us every day. If you like what we’re doing, join the community and help support the payday revolution.

You worked today, get paid today! Sign up for Activehours.

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What Financial Health Means to Me

Financial health #2

Maintaining a good credit score is an important part of financial health. It is frightening, then, to realize that 14% of Americans do not know their credit score or didn’t know they had a credit score (Source: Consumers & Credit Scores: Understanding Consumer Confusion to Target Solution.)

Unfortunately, many people learn about the importance of their credit score at the precise moment when they need it for a large purchase. This was the case for Michael, a 22 year old Activehours user and Apple Store employee in Dallas, TX.

When he first got out of high school, Michael got a credit card to build his credit. He felt good about his finances and continued to grow his credit through college. However, he never monitored his credit score.

During this time, his parents were going through a separation. As their marital trouble translated to financial trouble, his mother was pushed to take out a loan in her husband’s name. Her husband agreed to handle the payment. Unfortunately, since Michael shares a name with his father, his mother accidentally used Michael’s social security number for the $5000 loan.

Michael’s father monitored his own credit regularly. Since he never saw a loan come up on his report, he didn’t make any payments. In the meantime, since Michael wasn’t monitoring his credit score, he had no idea that it was being ravaged by this accidental loan.

It wasn’t until he went to buy a car that Michael realized what had happened. By this time, his score, which he had just begun to grow in the past couple years, had dropped 200 credit points. It took a year and a half to rebuild his credit. Now, Michael vigilantly checks his credit score once a week and his credit report every three months.

Even though his credit slip-up was caused by a miscommunication between his parents, Michael still ultimately had to pay the price for it. Financial health means being proactive about monitoring, not only your spending, but also your credit. With that in mind, here are 6 Tips to Better Financial Health and Higher Credit:

  1. Make a budget by tracking everything you spend.
  2. If you move, check the mail at previous addresses and update your info with every account you have. Or switch to paperless billing so you don’t miss anything.
  3. Don’t buy something until you can afford it with cash. 
  4. Check your credit score regularly: Credit Sesame shows your credit score and report for free.
  5. Set tangible goals for the future and work towards them using a budgeting app like Mint.
  6. Use an app like Activehours to pay for credit card bills on time and to make sure your budget has wiggle room for unexpected expenses before payday.

Taking the time to understand your credit score and monitoring it regularly are key to having good financial health. With these tips and tools, keeping a pulse on your credit can be easy.

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8 Tips for How to Start Saving Money Today

Whether you’re just entering the workforce or planning for retirement, everyone is trying to save money. Unfortunately, changing habits can be hard, especially when it comes to spending. That’s why we’ve rounded up eight simple ways you can start saving money today.

Saving Money

1. Get Cash Back (no credit card needed). Saving is easy when you get cash back on brands you already buy.

  • That’s what makes Ebates so great. All you have to do is sign up and shop all your favorite brands online through the Ebates portal. You get everything you want plus cash back on qualifying purchases.
  • With Ibotta, there are no points or credits. Just show your rebates on purchases, and get real cash via PayPal or Venmo, or buy a gift card.

2. Get a Better Bank. If your bank is charging you fees, it’s time to find a new bank.

  • Try switching to a checking account with no fees. Simple has no annual fees and no fees for overdrafts.
  • Get a $150 sign up bonus by opening a checking account with Chase. In addition, you’ll have access to over 15,500 Chase ATMs and 5,300 branches.
  • For people in Alabama, New Mexico, Texas, California, Arizona, Colorado, or Florida, BBVA is a good option for fee free banking.

3. Refinance Your Car. High interest rates make saving nearly impossible.

  • Refinancing your auto loan with RateGenius, can save you around $81 a month on average. That’s almost $1000 a year. This is a no brainer.

4. Swap Your Health Insurance. Based on your income, you may qualify for government healthcare subsidies.

  • Finding the right plan for you can be difficult. Luckily, free services like eHealth, Stride Health, or GetInsured will help you find the perfect plan to save you money. Keep in mind, in order to switch your healthcare, you’ll have to wait for open enrollment. That is, unless you have a qualifying life event: marriage, having a baby etc.

5. Save On Purchases. The faster way to save more is to spend less on things you already buy.

  • Check out the old standby, Groupon, where you can find huge discounts on activities and items you buy regularly.
  • Check out the Raise marketplace to find discounted gift cards to brands such as Walmart, Starbucks, Target and more. Search by brand, category, or value, and simply add to your shopping cart. With free shipping on all gift cards, it’s easy to boost your purchase power and give yourself a raise. 

6. Plan Ahead for College. It’s no secret, college is expensive and having to pay interest makes it even worse. So, get ahead of nasty interest payment by starting to save now.

  • With Upromise, members earn cash back on the things they already do and buy: shopping online, eating out at restaurants, booking travel, and picking up groceries. And all that cash back goes directly towards your college savings. Just shop through the portal to start saving.

7. Say Goodbye to Late Fees. Overdraft, interest, and late fees can all be avoided with the right tools.

  • Next time you’re stretching your last dollars before payday, try using an app like Activehours to receive your pay for the hours you’ve already worked. There are no fees or interest to use the app and it could save you from getting a hefty late fee on those bills that hit before payday.

8. Get a Side Hustle. You can only save so much by cutting down on spending. At some point, it’s time to start increasing your income.

  • With SnagAJob you can search local openings and find the side gig that fits your lifestyle best.
  • Want even more flexibility? Driving with Uber allows you to make your own hours.  

These steps are just the tip of the iceberg when it comes to saving. For more tips on making your money work better, follow Activehours on Facebook!